42nd Street

Frequently Asked Questions ...

Having been doing this for so long, we've compiled quite a list of frequently asked questions. If you think of one we've missed, please drop us a note, we'll answer it and very likely add it to this page!

Carpet care questions

Furniture care questions

Duct cleaning questions

Tile & Grout cleaning questions


Carpet Care Questions:

1. Why should I have my carpets cleaned?

  • While there are many reasons to have your carpet and upholstery cleaned in general, a few of the more important might be:
    • Health - Carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the home or work place.
    • Life of your carpet - can be greatly extended by simple routine professional cleaning.
    • Appearance - maintain the original look and luster of your carpet with regularly scheduled cleanings.
Contact Us  

2. Do we use use truck mounted cleaning equipment, if yes, why?

Yes, our cleaning equipment is truck mounted. And why:

  • Our equipment is 10 times more powerful than portable equipment
  • Less drying time required
  • Minimizes the equipment required to bring into your home or business
  • All of the contaminants are exhausted outside of your home
  • We carry our own supply of fresh water - again, less intrusion
Contact Us  

3. Should I vacuum before the carpet cleaner arrives?

  • Yes, vacuuming is essential to the longevity of your carpet. You should vacuum your carpet as often as possible.
  • We vacuum every job before cleaning according to the industry standards.
Contact Us  

4. Do we move furniture?

Yes we will however a few notes on this one:

  • We will move most furniture (sofas, chairs, tables, etc.).
  • Discounts given for vacant (empty rooms), or traffic areas only.
  • We will not move
    • larger musical instruments
    • grandfather clocks
    • most beds
    • full china hutches
    • full bookshelves
    • entertainment centers
    • computer desks
    • pool tables
  • our technicians reserve the right not to move any piece of furniture or household object that they do not feel comfortable with.
  • Repositioning the furniture any place other than where it was taken from may result in an additional charge! (did I mention we've been at this for 15 years!)
Contact Us  

5. Should you move anything?

  • Yes - You should remove from the areas being cleaned, all nick knacks and breakables. If you want bookshelves, etc. moved you must remove all contents first.
Contact Us  

6. How long will it take for your carpet or furniture to dry?

  • Our dry times typically range from 2 - 6 hours.
  • Dry times can be affected by many factors including:
    • weather
    • humidity
    • airflow.
  • Drying times can be reduced with the use of fans
Contact Us  

7. How long before you can walk on your carpet?

  • You can walk on your carpet immediately but it is recommended that you limit traffic until completely dry.
Contact Us  

8. Are the products we use safe?

  • Yes, we use some of the best cleaning products in the world. This allows us to guarantee the highest quality job available at any price!
  • Our products are:
    • nontoxic
    • safe for pets & children
    • biodegradable
    • phosphate free
Contact Us  

9. Are our technicians experienced?

  • Yes, our technicians attend courses, seminars, and workshops regularly to keep current on the latest in cleaning technologies.
Contact Us  

10. Will our services help your allergies?

  • While having your carpet and furniture cleaned removes pollutants and makes for a more friendly breathing environment, It would be irresponsible for us to say that this will (or will not) help with allergies
Contact Us  

11. Does cleaning your carpet make it wear out faster?

  • No, actually dirt acts as an abrasive when trapped in your carpet or fabrics and should be removed to reduce wear.
Contact Us  

12. Does our process restore the original feel of your carpet?

  • Our processes leave your carpet fresh, clean, residue free and soft to the touch but 'original' might be hard to accomplish!
Contact Us  

13. Should you have a fabric protector applied after cleaning?

  • Yes, most carpet manufacturers recommend that you reapply protector after professional cleaning to help restore the original stain resistance.
    • Some manufacturers even require it as part of the warranty on the carpet.
Contact Us  

14. Your carpet is really old, should you replace it versus having it cleaned?

  • This can be best determined by one of our professionals during your free inspection - We will be happy to discuss all of your options with you.
Contact Us  

15. Which provides better indoor air quality: hardwood, or carpet?

  • Carpet actually acts as a type of 'filter' often effectively trapping pollutants which are then removed by - you guessed it -
    • professional carpet cleaning!
  • As long as a regular cleaning schedule is maintained, carpeting often provides better indoor air quality than hardwood.

Furniture Care Questions:

Coming Soon ...

Duct Cleaning Questions:

Why would I need this done?

  • We normally remove 4 to 7 pounds of debris from a residential heating/cooling system this debris generally (tough not always) consists of carpet fibers, skin scale and hair, dust mites and their feces, food crumbs, pet food and cat liter, mold and mildew, drywall dust and new construction debris, insect and rodent excrements and remains, bacteria and viruses, pet hair and dander. - your decision
Contact Us  

What are some of the benefits of air duct cleaning?

  • Clean systems are less likely to breakdown.
  • An estimated 85% of system failures are caused by dirt and dust buildup.
  • Savings on monthly heating/cooling bills.
    • Research by the U.S. EPA shows that buildup of .042 inches of dirt on a heating or cooling coil can result in a decrease in efficiency by 21%.
  • Clean systems restore capacity and lessen running time.
  • Dust on furniture is reduced.
    • Dust is made up of dirt, pollen, fibers, mold spores, hair and other allergy causing particles. About 95% of these particles will pass through your filter and back into your home.
  • Maximum airflow possible from your registers.
    • The dust that stays in your system will accumulate on the fan blades of the blower motor, the grills, or the inside of your ductwork. This buildup in your air ducts can reduce the flow of air up to 40%
  • Allergy sufferers may find relief.
    • Now acknowledged as a major allergy and disease-causing problem by leading medical authorities, poor indoor air quality has prompted doctors and allergists to commonly prescribe furnace and air duct cleaning as one of the ways to reduce allergy problems.
  • The EPA states that indoor air is up to 70 times more polluted than outdoor air, now consider that according to the American Lung Association most people spend 90% of their time indoors.
Contact Us  

How do I know if my system needs to be cleaned?

  • Smoker(s) in the house?
  • Have pets?
  • Constantly dusting furniture?
  • Does anyone in your family suffer from
    • allergies
    • asthma
    • headaches
    • sinus or nasal congestion
  • Do you have young or elderly family members that tend to be more susceptible to respiratory illness?
  • Have a furnace that uses a standard disposable filter?
  • Does it seem like there is not enough airflow coming from your registers?
  • Has it been two years or longer since your system has been cleaned?

If you answered yes to any of these questions, then it may be time for you to consider having your air duct system professionally cleaned!

Contact Us  

How is my system cleaned?

  • The most effective way to clean air ducts is to use “source removal” techniques. This process is the highest standard in the industry and is the only method endorsed by the National Air Duct Cleaners Association, NADCA.
  • Using a state-of-the-art truck-mounted vacuum, your system is placed under negative pressure. While the vacuum draws air through the system, various tools are inserted into the return and supply register boots to dislodge contaminants and debris.
  • The powerful vacuum pulls the contaminants out of the air ducts, removing them from the system and your home with no mess left behind.
  • The technician will also hand wash each of your registers.
  • The final steps are to clean the plenum, furnace, heat exchanger, evaporator coil, condensate drain pan, and the blower housing, motor & wheel.
Contact Us  

How much time is required to completely clean my ventilation system?

  • the EPA as well as the National air duct cleaners association have stated that residential duct cleaning should take no less than between 4 and 8 hours to complete,
  • Consumers are cautioned against duct cleaning companies that claim to be able to clean your entire air duct system in a very short period of time and for an unrealistically low price, in this industry that kind of service is completely unacceptable and is known as the blo-n-go style of duct cleaning.
  • Remember ...anything short of between 4 and 8 hours and you are probably not getting what you're paying for.


Tile & Grout Cleaning Questions:

Coming soon .


  Kenosha (262) 652-6445
  Racine (262) 632-8002